Contact Us

Terms and Conditions

The following Terms and Conditions (t&c) have been set by Dips Foods Ltd (we). When placing
an order with Dips Foods Ltd, we assume that you (the client) have read, understood and
accepted the following terms and conditions.

Effective Date: 11 November 2025
Company Name: Dips Foods Limited
Registered Office: Honeypot Business Centre, Unit 12 Parr Road, Stanmore, London, HA7 1NL
Telephone: 020 8951 0326
Email: info@dipsfoods.com
Website: www.dipsfoods.co.uk

The following Terms and Conditions (“T&Cs”) are set by Dips Foods Limited (“we”, “our”, “the company”, “us”). By placing an order with Dips Foods, you (“the client, guest”) are deemed to have read, understood, and accepted these Terms and Conditions in full.

Orders may be placed in person, by telephone, by post, by email, or through our website or app.

Please note that the Dips Foods accepts no liability or responsibility for any misunderstandings, errors or omissions arising from either verbal or written instructions.

By placing an order or using our services, you — whether as the client, the client’s partner, a family member, a company, or an individual — agree to be bound by the following Terms and Conditions.

For the purposes of these Terms, the term day includes weekends and ALL UK bank holidays unless stated otherwise.

 

Quotations

All quotations issued by Dips Foods Ltd are valid for 24 hours only and are subject to availability.

To provide an accurate quotation, we require full and detailed order information. If full details are not supplied, we will prepare a quotation based on our own assumptions — such as that food will be served buffet-style, that all food will be served at once, and that service will take place over a limited time period rather than being extended over several hours.

Please refer to the next section for a full list of details we require for a more accurate quote.

We require complete and accurate information, including the exact menu and chosen dishes, to prepare a correct quotation. Dips Foods Ltd reserves the right to amend or withdraw any quotation at any time and for any reason deemed appropriate.

All quotations are based on the minimum number of guests provided at the time of booking. If guest numbers are later reduced, the price per person may be adjusted to a higher rate.

 

Order Confirmation, Payment & Cancellation

Order Confirmation and Deposits

To confirm an order, Dips Foods Ltd requires a non-refundable deposit (also known as deposit). Payment of this deposit signifies the client’s full understanding and acceptance of these Terms and Conditions. The deposit amount will depend on the size and nature of the order, and we may also request an additional holding deposit.

Orders placed verbally or in writing are deemed to indicate acceptance of our Terms and Conditions.

Information Required for a Quotations (quote)

Before a booking can be confirmed, Dips Foods Ltd must receive the following details in full:

  1. Event date(s)
  2. Venue name(s) and address(es)
  3. Do you require staffing and what do you require them to do
  4. Number of guests to be catered for (please give us a minimum number of guest)
  5. Serving style (for example buffet, sit-down, floating canapés, live stalls)
  6. Cutlery and crockery requirements (eco friendly plates with compartments, steel plate, chinaware
  7. Full menu details (please name all the dishes)
  8. Complete event itinerary
  9. We require information about the venue kitchen facilities and if we are allowed to warm up only or cook onsite. (Only require this information we you are hiring our staff)
  10. Any other food allergies and dietary requirements details

Upon receipt of the above information, a detailed quotation will be provided based on your requirements.

Menu items may be exchanged for similar items without affecting the agreed price per person. If the catering number drops below the minimum number of guests, then the cost may increase.

If you can’t provide the full information, you can still book us however the quotation may vary depending on your final requirements and menu choice.

Final Details and Payment Schedule

All final details such as menu choices, confirmed itineraries, catering numbers, timings etc… must be provided no later than 14 days prior to the first event date (applies to clients who have more than one event date booking with us).

Full payment for all orders is due 14 days before the first event date, and funds must be cleared in our account by this deadline.

Failure to make full payment by the due date may result in:

  1. Automatic cancellation of your order,
  2. Retention of the deposit, and/or
  3. A charge for the full event cost as compensation for lost business.

Dishonoured or failed payments will incur a minimum administration fee of £50 + VAT, in addition to any applicable banking charges.

If an order is cancelled within 14 days of the event, Dips Foods Ltd reserves the right to charge the full contract value due to loss of income. Any such balance must be paid within 7 days of the invoice date.

Short Notice Orders

For any booking made within 8 weeks of the event date, full payment is required at the time of booking.

Refund of Any Additional Deposits and Sums

Any deposits, additional deposits, or sums that are being held will be returned to the client after all events are completed, provided that:

  1. All utensils and equipment supplied by Dips Foods Ltd have been washed, dried, and returned within 24 hours of delivery; and
  2. For on-site catering, no issues have occurred, such as but not limited to:
    1. Damage to Dips Foods Ltd property by the client or guests;
    2. Incorrect guest numbers resulting in additional catering supplied to additional guest;
    3. Utensils not properly cleaned; or
    4. Late return of items.
    5. All hired utensils, chinaware, glassware, table linen is returned undamaged.

If any of the above issues arise, Dips Foods Ltd reserves the right to deduct costs from the deposit. If the funds held does not cover the cost, then you will be invoiced for the additional amount which you have 24 hours to make payment.

Booking Availability & Contracts

Bookings are confirmed strictly on a first-come, first-served. Event dates are secured only upon receipt of the required deposit.

Due to high demand and multiple enquiries for the same dates, early payment of the deposit is strongly advised.

On some rare occasions we may not ask for a deposit from the client, however this will be verbally booked. Once booked, the same terms and conditions still apply for them.

In some cases, clients may be required to sign a formal booking contract. If a contract is not required, all emails, letters, meeting notes, and telephone communications will collectively constitute a binding agreement between the client and Dips Foods Ltd. The final order details provided will be the final booking instructions we will follow therefore if you keep changing your mind on your requirements, we will only follow your final instructed requirements.

Deposit Invoices may only list the final event date rather than multiple event dates. However, any deposit paid will cover all booked events associated with that order. Once the event date is booked, you are not allowed to cancel the date. If you do cancel then you will still be charged the full amount.

Third-Party Suppliers

Dips Foods Ltd provides only kitchen staff, food & soft drinks, table linen, and relevant cutlery & crockery.

If additional services (for example decorators, musicians, photography, waiters, event planners) are arranged through our recommended suppliers, the client must pay those suppliers directly. The client booking will be made directly with them and not Dips Foods.

Dips Foods Ltd may assist in arranging these suppliers on the client’s behalf, but we do not accept any responsibility or liability at all for anything to do with them. It is the client’s responsibility to check everything with these suppliers before booking them.

Clients are required to pay these third partly suppliers 2 weeks in advance of the first event in cleared funds as per the third-party requirements.

Deferred Payment by Agreement

In limited circumstances, Dips Foods Ltd may agree (verbally or in writing) to allow payment up to one week after the event.
If payment is not received by this extended deadline, the following will apply:

  1. 5% interest per week on the outstanding balance, and
  2. If the balance remains unpaid 30 days after the event or invoice date, Dips Foods Ltd may engage debt recovery or bailiff services.

All associated interest, recovery costs, compensation for time wasted and legal fees will be charged to the client in addition to the outstanding balance.

Cancellation by Client

All cancellations must be submitted in writing by email to info@dipsfoods.com. On some rare occasions, we may accept verbal or WhatsApp message as cancellation notice however this is down to management to accept or not.

In the event of a cancellation:

  1. Any payments made (including deposits) will be retained by Dips Foods Ltd; and
  2. The client may be invoiced for the full order value based on the original estimated catering numbers and they agree to pay the full balance in full within 7 days.

On some rare occasions, we may accept verbal or WhatsApp message as cancellation notice however this is down to management to accept or not.

Cancellation by Dips Foods

Dips Foods Ltd reserves the right to cancel any order, providing 12-hour notice period to the client.

In such cases, any deposit paid will be refunded in full, except where cancellation arises from the client’s breach of these Terms and Conditions or violence behaviour from yourself, your guest or your other suppliers.

If the client breaches any of our terms at any time, Dips Foods Ltd reserves the right to cancel the order immediately, retain any payments received, and invoice for additional losses or breach of contract. Any outstanding balance must be paid within 7 days of invoice.

Cooling-Off Period

Under UK consumer law, catering and event services are classified as time-specific, perishable services. Therefore, no cooling-off period applies once a booking has been confirmed.

Dips Foods Ltd is under no obligation to refund any payments, cancel orders or postpone event dates after confirmation.

All deposits and payments are made to secure the original event date(s) and are non-transferable.

 

Delivery & Storage

Delivery & Parking Charges, Fines & Vehicle Access

Due to high demand, sometimes delivery may not be possible. If do require delivery please see below charges.

  1. Catering orders for fewer than 100 guests will incur a minimum delivery charge of £30, subject to availability. Delivery charges may vary depending on the delivery location.
  2. Catering orders for 100 guests or more qualify for free local delivery, subject to availability. However, delivery charges may still apply for venues outside the local delivery area.
  3. If delivery is unavailable, the client agrees to either collect the order personally or arrange and pay for third-party delivery. You must inform us in advance that a taxi company will be collecting the food on your behalf. You must provide the driver details and vehicle details before collection as we won’t be able to give the food without having prior notice.
  4. Any delivery fees, parking costs, congestion charges, or related expenses will be passed on to the client and will be subject to VAT.
  5. The client is responsible for ensuring that suitable parking and vehicle access are available for Dips Foods Ltd vehicles or our delivery driver’s vehicles near the venue entrance to facilitate safe and efficient unloading.
  6. If paid parking is required, the client must cover the cost. The client is also responsible for any congestion charges, parking fines, or clamping fees incurred as a result of inadequate or restricted parking access.
  7. Dips Foods Ltd will notify the client of any such charges within 90 days, and the client agrees to reimburse the full amount within 7 days of notification (or sooner if necessary to avoid additional penalties or interest). This cost will be subject to vat.
  8. It is the client’s responsibility to collect the food from the delivery vehicle and transport it safely to storage or the kitchen. The driver will not carry the food to your storage location / kitchen. They will just pass it to you from the vehicle.
  9. Clients should ensure sufficient personnel are available to safely handle the food.
  10. We recommend using heat-proof gloves and trolleys for safe transport from the vehicle to the venue.

Food Storage

Once the food has been delivered to or collected by the client, the client and person collecting / receiving the food from Dips Foods takes all responsibility and liability away from Dips Foods. The full responsibility and liability fall onto them now.

There will be a Food Allergy & Safety Disclaimer label on the food supplied, the client or their representee must insure they read, understand, accept and follow the instructions.

Upon delivery, the client must ensure food is:

  1. Stored away from direct sunlight or heat sources.
  2. Not placed on the floor.
  3. Kept cold or frozen if required by the specific items.

 

Alternations

Any changes to the final menus, services, or catering numbers must be made at least 14 days prior to the first event.

  1. Changes made within 14 days of the event may not be accepted, although we may occasionally accommodate such requests at our discretion.
  2. If the requested changes (changes made within 14 days of the event) cannot be implemented on the day of the event, Dips Foods will not be held responsible, provided the original order has been supplied.

Catering Numbers

  1. If guest numbers increase within the last 14 days, we may be able to accommodate the additional guests. In such cases, you agree to pay any additional costs involved.
  2. Guest numbers cannot decrease within the last 14 days and cannot decrease below the original minimum catering numbers provided. If they do decrease, you agree to pay the new cost involved as prices may increase.

Menu Substitutions

  1. We reserve the right to substitute menu items that become unavailable or exceed reasonable market costs.
  2. Where possible, we will notify the client (or a designated family member/friend) for approval. If notification is not possible, an appropriate substitute will be provided.

Changes Affecting Pricing

  1. If changes within 14 days result in a new pricing structure (for example changing from a buffet to a sit-down meal), you agree to pay the additional charges.
  2. If additional charges are not paid, Dips Foods reserves the right to:
  3. Limit services to match the original paid amount, or
  4. Cancel the order, in which case you may be charged for lost income, based on the original order placed.
  5. You agree to pay this amount in full within 24 hours of being notified of the cost.

 

Loss & Damage Policy

  1. The client is responsible for any damage or loss of items supplied by Dips Foods.
  2. The client is also responsible for any damage or loss caused by family members, guests, or invitees or any other service provider.
  3. Dips Foods will notify the client within 90 days of any costs required to repair or replace items supplied.
  4. Payment for repair or replacement must be made within 7 days of the notice being issued.
  5. This policy also applies to equipment hired from other companies on behalf of the client or for use by Dips Foods during the event.
  6. If items are damaged by Dips Foods staff, no charges will apply.

 

Kitchen Service (Onsite Catering)

Venue Access & Responsibility

It is the client’s responsibility to ensure that the venue is accessible to our catering team at the agreed start time. We accept no liability for any delays caused by restricted access or any circumstances beyond our control.

If the venue imposes additional charges due to delays outside our control, the client agrees to cover these costs in full.

The client must also ensure that the venue provides a fully equipped and functional catering kitchen suitable for professional commercial use. If the venue restricts access to certain equipment or facilities, the client must notify us in writing as soon as possible. Where time permits, we will attempt to make alternative arrangements but you agree that Dips Foods are not obliged to.

Should we be required to supply additional equipment, this will incur extra costs which must be paid in advance, as we may need to pay third-party suppliers upfront.

If we are not informed prior to the event of any equipment restrictions or faults, we reserve the right to withdraw our services on the day. This is to protect our reputation and comply with food hygiene and safety regulations. No refunds will be issued in such circumstances.

Service Duration and Additional Charges

Our catering team (also known as kitchen staff, kitchen chefs or kitchen service) will remain on-site for a set number of hours, as agreed at the time of booking. Should the event exceed the agreed service time, additional charges will apply at a minimum rate of £15 + VAT per staff member per hour will apply and you agree to pay this amount in full.

For home-based events, the client must provide:

  1. A minimum of 4 six-foot tables for cooking,
  2. A minimum of 6 six-foot tables for serving, soft drinks table, rubbish tables (based on 1 serving station)
  3. Access to Clean Water
  4. Full Lighting for our team to see what they are cooking
  5. Catering Marquee minimum size 3 meters by 4.5 meters with all 4 sides closed (which can be opened)
  6. We must be cooking on a concreate floor and not wooden or grass floor
  7. Adequate power supply (please contact us for specific requirements), and
  8. Access to all kitchen facilities.

Although our team typically brings their own equipment, if we do use the client’s kitchen facilities, our staff will clean all areas used before departure.

Health & Safety and Working Environment

The client must ensure that a safe, appropriate, and hygienic working space is available for our team. We will not be held liable for any inability to provide services or products due to unsafe, unsuitable, or unhygienic working conditions. All payments will not be refunded and any outstanding balances will still be payable by the client.

Leftover Food

Dips Foods strongly recommends for clients to not take any leftover food away from site after your catering event has finished. This is due for your own safety and others safety.

If the client does want to take the leftover food away or give it to their guest, that is down to the client. You will take all responsibility and liability away from Dips Foods and take all responsibility and liability on themselves.

We do not take back any cooked leftover food; any unclaimed food will be safely disposed of on-site.

We will require you to sign a waiver form confirming that you or your guest have taken leftover food from Dips Foods and you (and your guest) waive all rights for any complains or issues or claims against Dips Foods. You will inform you to read, understand and accept our terms and conditions before taking away any food from site.

Kitchen Access and Insurance Compliance

Only members of our authorised kitchen team are permitted to enter the kitchen or catering area during service. This policy is non-negotiable and exists to comply with our insurance and food safety requirements.

If any unauthorised individual enters the kitchen area, our insurance coverage becomes invalid immediately. In such cases, the client assumes full liability for the remainder of our time at the venue and any resulting consequences.

We reserve the right to cease service and withdraw from the event if this policy is breached. No refunds will be issued in these circumstances. The client is responsible for ensuring that all guests and third parties comply with this rule. If there are any outstanding balances, the client agrees to still pay the balance even if we withdrew our services.

 

Taxes

All prices quoted are exclusive of VAT.
The VAT amount and applicable VAT rate will depend on your specific order requirements.
You agree to pay VAT on top of the quoted price where applicable.

 

Catering Services Guarantee

Final Catering Numbers

When providing your final catering numbers, please ensure you include all individuals who will be present at the event, including:

  1. Yourself and your family,
  2. All babies and children
  3. All invited guests, and
  4. Any staff, contractors, or service providers working on the day (for example musicians, DJs, waiters, decorators, coordinators, photographers, videographers, drivers, venue staff, and ceremonial personnel).

If our Kitchen Service (Dips Foods Ltd kitchen team responsible for on-site cooking) has been hired, you do not need to include our kitchen staff in your final catering numbers, as they are employed by Dips Foods Ltd and we will provide food for our kitchen staff.

Accuracy of Guest / Catering Numbers and Service Guarantee

It is the client’s responsibility to provide accurate guest / catering numbers when placing an order. Our menus are priced per person, and our service guarantee applies only to the number of people food that you have ordered for.

The guarantee is based on our standard food portion sizes per guest. If food portions are served in excess of these standard quantities, Dips Foods Ltd cannot guarantee that food will be sufficient for all attendees. Please speak with our management team prior to booking for detailed portion guidelines.

We also advise that if you have limited dishes on your menu, then you should order for more guest than you have as when you have limited food, people tend to eat more and you may fall short. We provide food based on our standard food portion size.

Additional Guest / Catering Numbers

On the day of the event, if the number of guests present exceeds the confirmed catering order, Dips Foods Ltd reserves the right to:

  1. Cease service and begin clearing up, and/or
  2. Charge the client for all additional guests served.

The rate for each additional guest will be the agreed menu price plus £2.50 per person Extra + VAT.

If payment for additional guests is not made immediately upon request, we reserve the right to stop serving, clear up, and withdraw from the event.

We also reserve the right to deduct any outstanding balance resulting from increased guest numbers from the client’s deposit or any funds on account.

Misrepresentation and Damage to Reputation

If Dips Foods Ltd suffers any reputational harm due to the client’s failure to provide accurate information — for example (but not limited too), if guests or third parties publicly claim that Dips Foods ran out of food or failed to perform due to inaccurate guest numbers — Dips Foods Ltd reserves the right to pursue legal action for damages.

All costs and losses incurred as a result of such incidents, including but not limited to legal fees, reputational damages, lost income, and other associated costs, shall be the full responsibility of the client, who agrees to reimburse Dips Foods Ltd in full within 7 days. This will be subject to vat.

 

Food Tasting

  1. Food tasting sessions may be offered only for large wedding and reception functions.
  2. A maximum of 4 people may attend the tasting session.
  3. A maximum of 5 dishes will be provided for you to sample.
  4. The cost of a tasting session is £25 + Vat.
  5. Only one tasting session is offered per booking — no second session will be arranged.
  6. Prior to arranging a tasting session, you must pay a deposit to secure your booking date.
  7. If you are not satisfied with the food at the time of tasting, you must inform us immediately during the session. In such cases, your deposit will be refunded in full.
  8. If you are satisfied and wish to proceed with your booking, we will continue as normal and your deposit becomes non-refundable.

 

Fire Extinguisher & Fire Blankets

When our catering team comes to your home premise to do catering or friend’s home, you must ensure that a fully working multipurpose fire extinguisher is available for use if needed. Other venues such as hotels or halls are not your responsibility and are the responsibility of the venue itself. But we suggest that you contact them to make sure all is in place as if something happens on the day, we will not take responsibility and liability if these are not in place. If the venue does not provide them, then it is the responsibly for the client to provide them on the day of the event.

At some venues we may need to bring our own propane gas bottles and cookers. It is the client responsibility to inform all venues that we may bring these items and to ensure that fire extinguishers are supplied.

The above also applies to fire blankets.

 

Food Allergy, Dietary Requirements Disclaimer

Dips Foods may use the terms allergy or allergens, this referrers to the 14 known allergens, any other allergies that you may have and dietary requirements.

Notification of Allergies

It is the client’s responsibility to inform Dips Foods in writing of any food allergies or intolerances that they or their guests may have at the time of booking so that we can inform the clients if we can cater for their needs or not.

You may also inform us no later than 14 days prior to the first event date, however we cannot guarantee that we will be able to fulfil your allergy requirements which you have provided us after booking your order.

We will make every reasonable effort to cater for specific dietary needs; however, we cannot guarantee that any menu item will be entirely free from allergens.

Guest Responsibility

All guests must be advised by the client to ask our catering staff directly whether any dish contains ingredients that may trigger an allergic reaction.

If a guest fails to make such an enquiry, Dips Foods Ltd accepts no responsibility for any allergic reaction or illness that may occur.

Allergy Information Document

Where possible, Dips Foods Ltd will provide an Allergen Information Sheet to be displayed at the food service area. This sheet is based on our standard recipes for each dish. In case this allergen information sheet is not displayed, you must ask the head chef on the day for guidance.

Please note that all dishes contain or may contain traces of the following allergens (celery, gluten, dairy, lupin, mustard, mixed nuts, peanuts, sesame seeds, soya, sulphur dioxide, and other potential allergens that you may have). Because all food is prepared in the same kitchen using shared equipment, oils, utensils, and packaging, and therefore there is a 100% risk of cross-contamination. Please note we have not written the other allergens as per UK law as they are non-veg and we don’t use or cook non-veg food.

Strictly, Dips Foods are not able to guarantee that our food is free from any allergies that you may suffer from due the complex cooking process in our multi use kitchen.

Due to these unavoidable risks, Dips Foods Ltd strongly advises any person with a food allergy or dietary requirement should not consume any of our food products.

Food Allergy & Dietary Disclaimer

Before placing an order or consuming any food provided by Dips Foods Ltd, the client and their guests must read the Food Allergy Disclaimer provided by us.

By placing an order with us or consuming our food, you acknowledge and agree that:

  1. You have fully read, understood and accepted this and other Food Allergy Disclaimer we may provide;
  2. You have informed all guests of the allergen information provided; and
  3. Dips Foods Ltd will not be held liable for any allergic reactions or adverse health effects resulting from the consumption of our food or beverages.

For more information about the 14 main allergens identified under UK food law, please visit the official government guidance website Food Standards Agency – Food Allergy and Intolerance.

 

Other Terms and Conditions

The same terms and conditions apply to other franchise companies using the Dips Foods Branding. It also applies to companies in the same or similar industry with a minimum of 1 same company director.

Clients must make sure that they have event insurance in place. This insurance should cover them for cancellation and any issues that may arise.

You agree that Dips Foods can arrive up 1 hour early and 5 hours late for the event/delivery.

Food Handling and Warming

Clients are responsible for ensuring that all food supplied by Dips Foods Ltd is adequately warmed before serving or served cold depending on the dish.
Failure to properly heat food before serving or serving the cold food cold may result in food safety concerns, for which Dips Foods Ltd accepts no liability.

Communication and Response Times

Dips Foods Ltd aims to read and respond to emails or WhatsApp messages or text messages within 3 to 7 days. However, due to operational demands or over busy periods, responses may occasionally be delayed.

For urgent matters, clients should call between 10:00am and 4:00pm. If calls are unanswered, clients are advised to try again until contact is made.
Our telephone numbers are available via the Contact Us section at www.dipsfoods.com.

Please note that voicemails are not guaranteed to have been received or actioned. Confirmation can only be guaranteed through direct communication during business hours. Any communication outside of our business working hours may not be actions and Dips Foods won’t be held liable for not acting on your requirements provided outside of working hours.

Unlimited Soft Drinks Service

A fair usage policy applies to our unlimited soft drinks service. Clients are advised to request details in advance. Soft drinks are not to be taken away offsite and we will not provide full bottles/cartons directly to the guest. It would be supplied in glasses.

Behaviour and Conduct

Any form of abuse, harassment, or threatening behaviour towards Dips Foods Ltd staff will not be tolerated.
Dips Foods Ltd reserves the right to take appropriate legal or contractual action in such cases, including cancellation of service without refund.

Clients must contact Dips Foods Ltd (by phone and email) at least seven days prior to the event to clarify what actions may be taken in cases of misconduct.
Failure to do so will not be accepted as grounds for complaint or defence.

Dips Foods will seek compensation from the client and the client agrees to pay us compensation.

Venue and Waste Responsibilities

All venue-related costs, deposits, and waste disposal arrangements are the client’s responsibility.

If a venue contract requires Dips Foods Ltd to remove waste or rubbish, please note that:

  1. Dips Foods Ltd will not remove waste due to cross-contamination risks.
  2. We may be required to sign venue contracts solely to gain access, but this does not transfer waste or cleaning obligations to us.
  3. Clients expressly authorise Dips Foods Ltd to sign such venue access contracts on their behalf if required.

If a venue contract states that caterers are responsible for venue cleaning, Dips Foods responsibility extends only to cleaning the kitchen area used by our staff (if our kitchen service is provided).

Cleaning outside the kitchen area is the client’s responsibility unless waitstaff have been separately hired for this purpose by themselves or cleaners.

If no suitable bins are available, the client is responsible for disposing of all waste generated during the event.

We are able to arrange the waste removal of the rubbish from the venue at an additional cost. This would need to be pre-arranged and paid for in advance. The waste that would be removed would only be waste generated from the catering supplied and nothing else.

Return of Utensils and Equipment

All utensils and equipment supplied by Dips Foods Ltd must be washed, dried, and returned within 24 hours of delivery.

Failure to do so will result in a minimum charge of £40 + VAT per day until the items are returned in satisfactory condition.

Access and Liability for Home Catering

Where catering takes place at a private residence, clients must ensure clear and safe access via a side gate for equipment delivery and collection.

If access through the interior of the home is required, Dips Foods Ltd will take reasonable care but accepts no liability for any damage caused to property or furnishings as we are handling a lot of equipment/food and they can be very heavy to carry and juggle via your home.

All such risk remains with the client.

Third Party Suppliers

Dips Foods Ltd may, at the client’s request, assist in arranging third-party suppliers (for example videographers, photographers, DJs, decorators, priests, waiters).

Dips Foods Ltd acts solely as an introducer and does not verify, manage, or accept responsibility for:

  1. The quality of service or goods provided,
  2. The supplier’s conduct or reliability, or
  3. Any contractual, financial, or legal issues between the client and the supplier.

Clients are solely responsible for reviewing and agreeing to the supplier’s own terms and conditions and must pay all third-party suppliers directly.

Client Supplied Items

Clients are reminded that they must bring to the venue the following (basic list but not limited to):

  1. Black bin bags for rubbish,
  2. Soft Drinks
  3. Empty containers for leftover food (subject to kitchen staff permission), and
  4. Additional drinking glasses.

Terms and Conditions Updates

Dips Foods Ltd reserves the right to update or amend these Terms and Conditions without prior notice.

The most current version will always be available on www.dipsfoods.com.

By continuing to engage our services, the client acknowledges and accepts the latest version of these Terms and Conditions, Food Disclaimers and our Privacy Policy.

The website version takes precedence over any printed, posted, or emailed copy.

If there are conflicts in any of the terms and conditions, food disclaimer, privacy policy between Dips Foods and the client or if a particular terms and condition is not written here, you the client agree that Dips Foods will always have the benefit in kind (upper hand).

Venue Inspection and Documentation

Dips Foods Ltd may, at its discretion, inspect the venue prior to the event to ensure suitability for catering.

We may also be required to provide company documentation to the venue, which will be sent directly to them via email upon request. A copy will not be provided to the client.

We will only provide these documents to the venue once you have paid for our services.

Events Beyond Our Control (Force Majeure)

Dips Foods Ltd reserves the right to cancel or amend bookings due to circumstances beyond our control, including (but not limited to) extreme weather, power failure, transportation issues, or health and safety concerns.

In such cases, no refunds will be issued, and any outstanding balances will remain payable.

Limitation of Liability

In any event, Dips Foods Limited total liability shall not exceed the lower of either:

  1. The total value of the food order, or
  2. The value of the specific item or service in dispute.

Under no circumstances shall Dips Foods be liable for indirect, consequential, or incidental losses, including loss of profit, goodwill, or enjoyment.

Any third-party services booked via Dips Foods are excluded from this. You have to speak with the third-party suppliers directly before booking their service.

Allergy Disclaimer for Manufactured Products

All food items manufactured by or on behalf of Dips Foods Ltd are produced in environments that handle multiple allergens.

Although all reasonable care is taken to prevent cross-contamination, no guarantee can be made that any product is free from allergens.

Retailers, distributors, and resellers of our products are required to inform consumers of this risk.
Consumption of our products is entirely at the consumer’s own risk, and Dips Foods Ltd accepts no liability for any allergic reactions or related damages.

This also applies to any products being sold from our Dips Foods Retail Shop.

Environmental Compliance – Single Use Plastics

As of 1 October 2023, in accordance with the UK Government’s Single-Use Plastics Ban, all plates and cutlery supplied by Dips Foods Ltd are eco-friendly or reusable.

Clients agree to dispose of such items correctly in recycling or waste bins, or to wash and reuse them as appropriate.

Dips Foods Ltd accepts no responsibility for incorrect disposal or failure to comply with local recycling regulations.

 

Courier Service (Parcel Delivery Service)

Use of Courier Services

When Dips Foods Ltd arranges for any goods or parcels to be delivered to the client via a third-party courier service, the goods are deemed to be in the care and control of the courier from the moment they are collected from Dips Foods limited premises.

Liability for Damage or Loss

Dips Foods Ltd accepts no responsibility or liability for any loss, damage, delay, or deterioration of goods once they have been handed over to the courier.

If the client does not request and pay for such protection, they accept full responsibility for any potential damage, loss, or non-delivery of goods during transit.

Claims and Disputes

Any claims relating to damaged or lost parcels must be made directly to the courier company in accordance with their terms and conditions.

Dips Foods Ltd will provide reasonable assistance where possible but will not be responsible for pursuing or resolving such claims on the client’s behalf.

We also advise our customers that when sending parcels, the contents of the parcel many get damage and is not the receptibility or liability of Dips Foods. You accept that the contents of the parcel may get damaged before it arrives to you.

 

Liability

Public & Employers Liability insurance

Dips Foods Ltd maintains full and valid Public & Employers Liability Insurance at all times and will continue to do so in accordance with applicable UK law and industry standards.

Food Safety and Consumption

Clients are strongly advised that all food supplied by Dips Foods Ltd must be consumed within two (2) hours of initial collection or delivery. Where the catering service is hired, we advise for the food to be consumed within 2 hours of serving.

Any food consumed after this two-hour period is done so entirely at the client’s discretion and risk as the client takes up on themselves full liability and responsibility and acceptability.

It is the client’s responsibility to ensure that the event schedule allows food to be served within this timeframe.

Should food be served or consumed after the two-hour period, Dips Foods Ltd accepts no responsibility or liability for any food safety or health-related issues.

Where food is collected by the client, it is the client’s responsibility to ensure that all food is stored, transported, and served at appropriate temperatures in accordance with food hygiene regulations.

Events Beyond our Control

Dips Foods Ltd shall not be held responsible or liable for any failure or delay in providing services caused by circumstances beyond our reasonable control, including but not limited to:

  1. Strikes, industrial action, or labour disputes
  2. Traffic incidents or road closures
  3. Accidents, vehicle breakdowns, or adverse weather conditions
  4. Power failure or equipment malfunction
  5. Fire, flood, or other acts of nature
  6. Government orders, public health restrictions, or emergency regulations

In such cases, Dips Foods Ltd shall not be liable for any loss, damage, or compensation arising therefrom.

 

Limitation of Liability

Dips Foods Ltd accepts no liability whatsoever for:

  1. Any indirect, incidental, or consequential loss;

  2. Loss of profits, revenue, business, opportunity, or goodwill; or
  3. Any other form of economic or financial loss,
    arising from any cause including, but not limited to, misrepresentation, breach of contract, negligence, late delivery, or product defect.

The only exception to this limitation is liability for death or personal injury caused by the proven negligence of Dips Foods Ltd. This client and guest agree the maximum amount of liability is the value of the order.

Client Supplied Food

If the client or their guests supply food for Dips Foods Ltd staff to cook, heat, or serve on the day of the event, such assistance is provided purely as a goodwill gesture.

Dips Foods Ltd accepts no responsibility or liability for any errors, omissions, or failure to perform this service, whether by accident or oversight.

As this service is provided free of charge, no claim or compensation may be made against Dips Foods Ltd in relation to any aspect of such food handling.

Dips Foods Ltd is only responsible for food that is directly prepared, supplied, and served by us. Clients are liable for their own food provided including allergens and issues arising from their food.

 

Website Usage

Ownership and Copyright

This website and all material contained within it are either the property of Dips Foods Ltd or used under licence or permission. This includes, but is not limited to:

  1. The website design and layout

  2. Visual appearance and graphics
  3. Written content, menus, and documentation
  4. Photographs and promotional materials
  5. The contents

All materials, whether on the website or distributed via email or WhatsApp or messages (including materials shared by Dips Foods Ltd, clients, family members, or associated third parties), are protected by copyright law.

No part of the website or other documents of Dips Foods or its contents may be copied, reproduced, or distributed without the prior written consent of Dips Foods Ltd.

Use of Images and Event Photography & Videography

Dips Foods Ltd and our partner companies or suppliers may take photographs or videos at events for marketing, training, or promotional purposes.

We reserve the right to use such images on our website, social media, printed materials, or any other marketing platforms.

It is the client’s responsibility to inform all guests and attendees that photography or filming may occur.

If you do not wish for Dips Foods Ltd to use such images, you must notify us in writing before the event date. Upon receipt of a written request, Dips Foods Ltd will take reasonable steps to remove or cease using such images within 90 days.

Please note that if promotional materials containing such images have already been printed, distributed, or published, withdrawal may not be possible.

External Links

Our website may contain links to external websites for your convenience. Dips Foods Ltd does not control, endorse, or assume responsibility for the content, security, or availability of any linked third-party websites.

Accessing such links is entirely at your own discretion and risk.

Food Images and Presentation

Photographs, videos and images of food items/products displayed on the website or any documents or social media are intended for illustrative purposes only.

The actual appearance, presentation, and ingredients of food products may vary from the images shown, as recipes and presentation styles may be updated from time to time.

Dips Foods Ltd will make reasonable efforts to keep images and descriptions accurate and up to date if time allows.

 

Special Offer

  1. Limit of 2 items per offer from our retail shop per customer.
  2. Offers are subject to availability at the time of purchase.
  3. We do not reserve stock; items are available first-come, first-served.
  4. All items are non-refundable and non-exchangeable.
  5. For more information, please ask in store.

 

Complaints

  1. All complaints must be submitted by email to info@dipsfoods.com within 24 hours of the event or issue.
  2. Complaints received after 24 hours will be considered void, and no action will be taken.
  3. All complaints should be initially submitted by email.
  4. Dips Foods will contact you if we determine that further communication or action is required.