Privacy Policy

Dips Foods & Franchise Companies

This Privacy Policy sets out how Dips Foods and its franchise companies collect, use, store, and protect any information that you provide to us when using our Website, Social Media platforms, WhatsApp, Email, Telephone, Post, Text Messages, or during Face-to-Face meetings.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.

By using our services, you agree to the terms of this Privacy Policy.

We may update this policy from time to time by amending it on our website. You are advised to check this page regularly to ensure you are happy with any changes. Continued use of our services will be deemed as acceptance of the updated policy.

Information We Collect

The information we collect and process may include, but is not limited to:

Personal Information

1. Full name
2. Phone numbers
3. Email address
4. Home address
5. Venue details

Website & Technical Data

1. Information about your visits to our website
2. Website usage and navigation
3. Length of visit
4. Geographical location
5. IP address
6. Device/browser information

Transaction Information

1. Details relating to orders, quotations, invoices, and services
2. Payment and billing information
3. Email correspondence and communications via the website

Additional Information

1. Any other information you voluntarily provide to us

We may also collect similar information through telephone conversations, face-to-face meetings, Social Media platforms, WhatsApp, or postal correspondence.

How We Use Your Information

We collect your information to understand your needs and provide you with a better service. Specifically, we may use your information for:

1. Internal record keeping
2. Administering and improving our website
3. Processing orders, quotations, and invoices
4. Communicating with you via email, telephone, post, or text
5. Improving our products and services
6. Managing catering arrangements and event coordination
7. Liaising with third-party suppliers where necessary to deliver your event services
8. Booking services on your behalf

Where required by law, we may disclose your information to law enforcement agencies or other relevant authorities.

Sharing Your Information

We may share your personal information with:

1. Trusted third-party suppliers and partners involved in delivering your event services
2. Service providers who assist in business operations
3. Legal or regulatory authorities where required by law

We ensure that any third party handling your data complies with data protection legislation.

Data Retention

We retain your personal information for a minimum of 7 years, in accordance with legal, accounting, and regulatory requirements. In some circumstances, we may retain information for longer if required by law.

After this period, your data will be securely deleted or anonymised where possible.

Your Rights Under GDPR

Under the UK GDPR, you have the right to:

1. Request access to your personal data
2. Request correction of inaccurate information
3. Request deletion of your data (subject to legal retention requirements)
4. Object to processing of your data
5. Request restriction of processing
6. Request transfer of your data (data portability)

If you would like to access, correct, or request deletion of your information, please submit your request in writing.

Please note: Due to legal and financial regulations, we may not be able to delete certain information until the mandatory retention period has expired.

Data Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

Consent

By providing your personal information to us, you consent to the collection, storage, and processing of your data as outlined in this Privacy Policy.